The TAS Blog

Conversion Shift

Start a conversation before you send a link.

Find out what someone needs and ask permission before recommending a resource.

Duane “Duey” Palen · · 4 min read

Start a conversation before you send a link.

Someone comments on your post. You immediately send them a link.

You may have meant to help. But you skipped the part where you find out what they were asking for.

A conversation gives you a chance to understand the problem before deciding whether your resource fits.

Ask one useful question

If someone says, “I’m struggling with content,” ask which part: choosing a topic, explaining the idea, finishing a draft, or getting useful replies.

That question is more useful than “Are you ready to take your business to the next level?” It gives the person a way to describe an actual task.

Respond to the answer

If choosing a topic is the problem, suggest starting with one question their audience asks. If the draft is confusing, suggest putting the main point first and adding an example.

Give them something they can try within the conversation. A resource can support the help; it doesn’t have to replace it.

Here’s a simple exchange

Them: “I never know what to post.”

You: “Is it finding a topic, or turning a topic into a post?”

Them: “Turning it into a post. I ramble.”

You: “Try one problem, one main point, and one example. Put the main point in your first sentence. Want the free TAS toolkit with some structures you can try?”

If they say yes, send the relevant link and explain what section to start with. If they say no, let the helpful exchange stand on its own.

Permission is a simple question. Respecting the answer is the part that counts.

Be clear when money is involved

If you recommend a paid program, explain why you think its stated topics fit their task. Say whether you have used it, and disclose any affiliate relationship before the link.

Don’t turn “this covers the topic” into “this will solve your problem.” Encourage them to review the curriculum, costs, renewal terms, and cancellation policy before deciding.

Follow up with a purpose

A useful follow-up asks about the work: “Did that structure help you finish a draft?” It gives the person a chance to ask a specific question.

If there’s no reply, avoid repeated nudges. A quiet inbox isn’t permission to increase the pressure. And “not yet” doesn’t need to become a debate.

Put it to work

  1. Choose one real question someone has asked you.
  2. Write a follow-up question that clarifies the task.
  3. Offer one useful step they can try.
  4. Ask permission before sharing a relevant resource.

Practice with the free example on the Conversion Shift page, or explore the Facebook Post Toolkit.

A better conversation may lead to a sale. It may also show you that your offer isn’t the right fit. Both are useful things to learn.

Distinguish curiosity from readiness

A question about a topic is not automatically a request to buy. Someone may be learning, comparing options, or trying to solve a smaller problem. Ask what they need before deciding which resource belongs in the exchange.

When a paid offer does fit, explain its relevant scope and the commitment. Be clear about any affiliate relationship. Don’t hide a subscription behind a free-introduction label or turn a provider’s sales claim into your own guarantee.

Make follow-up helpful and finite

Choose a reason for the follow-up and a reasonable point to stop. Asking whether an exercise helped is different from repeatedly asking whether someone is ready to purchase. If they decline, acknowledge the decision and keep the conversation respectful.

Record what you learned about the problem rather than treating the person as a status in a sales spreadsheet. Useful patterns can help improve your teaching. Keep private details out of public content unless you have permission.

Evaluate the conversation honestly

Did you understand the task? Did you offer a relevant step? Did the person have enough information to decide? Those questions help you evaluate communication even if no sale occurred.

If the resource wasn’t a fit, revise the recommendation. A respectful no can prevent a poor purchase and clarify who the offer actually serves. Trust-first selling leaves room for that answer.

Your next useful step

Put it to work.

Complete the exercise in the article, save the finished change, and record what a new reader or conversation partner understands.

Use the free action workbook